Pursuant to European Regulation 2016/679 (GDPR), this page describes the methods of processing the personal data of Users who consult the website and interact with the web services of the company KLOVER, accessible electronically at www.klover.it, in compliance with the principles of fairness, lawfulness and transparency, with particular reference to confidentiality and the protection of personal data.
This notice does not concern other websites, pages or online services, accessible through hyperlinks that may be published on the site, but relating to resources external to the KLOVER domain.
Browsing this website may involve the processing of data relating to identified or identifiable persons.
The data controller is KLOVER srl, in the person of its legal representative pro tempore, with registered office in 37047 San Bonifacio (VR), via A. Volta n. 8, p.iva 02324280235 (tel. 0456101859; fax 0456101858; email klover@klover.it). All requests relating to the processing of personal data may be addressed to the data controller, at the contact details indicated above.
Except as provided below for browsing data, the personal data provided through browsing and interacting with this website may be processed for the following purposes, in compliance with the conditions of lawfulness pursuant to art. 6, letter a) of the GDPR: performance of a contract to which the data subject is party or performance of pre-contractual measures adopted at the request of the data subject. With particular reference to the fulfilment of product warranty and assistance/after-sales obligations by KLOVER, the User has the option of providing their own data in the KLOVER reserved area, through the “Register” Form, if a Technical Assistance Centre, or “Register your warranty”, if a private User.
Fulfilment of a legal obligation to which the data controller is subject, also for accounting and tax purposes.
Provision of the requested services (Newsletter, “Contact” Form, etc.), in relation to which the User has given consent to the processing of their personal data.
A) Browsing data
The computer systems and software procedures used to operate this website acquire, during their normal operation, certain personal data whose transmission is implicit in the use of Internet communication protocols.
This is information that is not collected in order to be associated with identified data subjects, but which, by its very nature, could, through processing and association with data held by third parties, allow Users to be identified.
This category of data includes the IP addresses or domain names of the computers and terminals used by Users, the addresses in URI/URL (Uniform Resource Identifier/Locator) notation of the resources requested, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful outcome, error, etc.) and other parameters relating to the User's operating system and computer environment.
This data, necessary for the use of the web services, is also processed for the purpose of:
obtaining statistical information on the use of the services (most visited pages, number of visitors per hourly or daily time slot, geographical areas of origin, etc.);
checking the correct functioning of the services offered.
B) Data communicated by the user
The optional, explicit and voluntary sending of messages to KLOVER's contact addresses, as well as the completion and submission of forms present on the site, such as the “Contact” Form, subscription to the Newsletter and/or, in the reserved area of the site, the registration of the warranty of the product purchased or registration by the retailer or Technical Assistance Centre, involve the acquisition of the sender's contact data, necessary to reply, as well as all the personal data included in the communications.
The User assumes responsibility for the personal data of third parties shared through this site (by way of example and not limited to, the data of the product installer, the plumber, the maintenance technician) and guarantees that they have the right to communicate or disclose them, releasing the data controller from any liability towards third parties.
The data collected will be kept for the time strictly necessary to carry out the activities indicated. Upon expiry of the term provided for by law, the data will be deleted or anonymised, unless further legal purposes exist for their retention.
C) Cookies and other tracking systems
Session cookies are used, non-persistent, strictly limited to what is necessary for safe and efficient browsing of the sites. The storage of session cookies on terminals or browsers is under the control of the User, whereas on the servers, at the end of http sessions, information relating to cookies remains recorded in the service logs, with retention periods in any case equal to the other browsing data.
To view the full notice, please refer to the Cookie Policy link.
If the user sends a quote request, through the site's forms or the contact forms published by Klover on third-party platforms (for example Facebook and Instagram), the data provided (personal and contact details, geographical area, product of interest, purchase timing and any notes) is processed by Klover in order to follow up on the request.
For this purpose, the data may be communicated to the authorised Klover retailer for the area indicated, who uses it exclusively to contact the data subject again and draw up the requested quote. The retailer operates on the basis of a data processing agreement signed with Klover pursuant to art. 28 of Regulation (EU) 2016/679 and may not use the data for purposes other than these.
The legal basis of the processing is the performance of pre-contractual measures adopted at the request of the data subject (art. 6, par. 1, letter b, of the Regulation). The provision of data is necessary to follow up on the request: without it, it is not possible to contact the data subject again.
The data controller may make use of data processors and persons in charge of processing.
The data collected following the consultation of the site and/or the sending of messages and forms by the User may be processed by the staff and/or collaborators and/or consultants of the data controller (by way of example and not limited to, Technical Office, Administration, consultancy firm, site maintenance staff), who act on the basis of specific instructions given regarding the purposes and methods of the processing itself.
Personal data will be communicated to third parties only to the extent strictly necessary to achieve the purposes of the processing. Therefore, such data may be communicated to:
Third-party service providers only have access to the personal data that is necessary for carrying out their activities, but may not process the data they become aware of for further purposes. Furthermore, such third parties are required to process the personal data they become aware of in accordance with this Privacy Notice and the applicable regulations on the protection of personal data.
Parties belonging to these categories perform the function of data processor, or operate in total autonomy as separate data controllers. It is possible to request the list of data processors by sending an e-mail to: klover@klover.it. Finally, please note that the data may be communicated to the competent authorities that request it for the fulfilment of legal obligations.
Personal data will not be transferred outside the European Union, except as indicated below for the Newsletter service. Otherwise, the data controller will ensure that this transfer takes place in compliance with current legislation and that an adequate level of protection of personal data is guaranteed, on the basis of an adequacy decision, standard clauses defined by the European Commission or Binding Corporate Rules (BCR).
With specific reference to the Newsletter, it should be noted that this service is managed through MailChimp and, therefore, the User is invited to view the relevant Privacy Policy.
In no case will personal data be sold to third parties.
With reference to their personal data, users may exercise the rights recognised by the GDPR and, more precisely:
Requests concerning the exercise of the aforementioned rights may be addressed to the contact details of the data controller, with a guarantee of a response in the shortest time possible.